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Real Estate Policies and  Procedures Manual -National Edition
Table of Contents

How to Use This Manual
Broker / Owner Statements
Mission Statement
Goals and Objectives of Our Company
Company Philosophy
Company Ethics

Section 1
OFFICE OPERATIONAL PROCEDURES
Advertising
Company Policy
Cost
Placement
Direct Mail
Open Houses
Signage
Agents Right to Advertise
Listings to MLS
Fair Housing
Posting and Removal of Signs
Americans with Disabilities Act
Title I Employment
Title III Public Accommodations and Commercial Facilities
Antitrust Issues and Violations
Attorneys and Legal Advise
Automobile
Broker Responsibilities
Business Cards
Confidentiality
Complaints Within The Office
Complaints Regarding Another Office
Conduct
Disclosure
Dress
Keys To Office
Keys to Listed Properties
Lock Boxes
Office Appearance
Office Closing Procedure
Office Equipment and Supplies
Office Files and Records
Office Hours
Organizations
Secretarial Assistance
Smoking Policy
Telephones
Thank-You Cards and Gifts

Section 2
SALES STAFF-INDEPENDENT CONTRACTORS
Agency
Our Office Agency Policy
Bonuses and Incentives
Business and Occupations Tax
Buyer Agency
Commissions
Antitrust Issue/Price Fixing
Schedule of Rates Charged
Schedule of Rates Paid
Commission Percentage Splits and Co-Brokerage Arrangements
Buyer Agency Fees
Facilitator Fees
Deductions
Deferred Commissions
Same Prospect
Referral Rates
Disclosures 
Documentation
Do Not Call Registry
Education and Licensing Qualifications
Expectations
Expenses
Fair Housing
Floor Time
Independent Contractor Agreement
Internet
Insurance
Labor & Industries
Errors and Omissions
Legal Advice
Office Appearance
Personal Assistants
Licensed 
Unlicensed
Personal Sales and Purchases
Purchase and Sale Agreements
Broker Review
Acceptance
Earnest Money Deposit
Multiple Contracts
Presenting the Contract
Reassignment
Sales Meetings
Sales Staff Supplies and Information
Seller Agency Listings
Acceptance
Files
Changes
Exclusive Right to Sell
Servicing
Term
Title Policy
Withdrawal
Ad Copy
Multiple Listing Service
Specialization and Designations
Termination
General
Company Property
Unsold Listings
Pending Transactions
Privileged Knowledge and Information
Request for Written Termination
Time Off
Tours
Trial and Legal Expense

​Section 3
SUPPORT STAFF-EMPLOYEES
Secretary/Office Manager
General
Files
Office Appearance
Maintaining Supplies
Reception and Telephone
Hours 
Compensation
Overtime Pay
Holidays Off
Health Insurance
Paid Sick Days
Personal Business
Probation Period
Vacation Time
Receptionist
General
Greeting the Public
Managing the Telephone System
Reception and Telephone
New Customer Contacts
Office Appearance
Hours
Compensation
Overtime Pay
Holidays Off
Health Insurance
Paid Sick Days
Personal Business
Probation Period
Vacation Time
Transaction Coordinator
General
Purchase and Sale Agreement Files
Tracking the Sale
Hours
Compensation
Overtime Pay
Holidays Off
Health Insurance
Paid Sick Days
Personal Business
Probation Period
Vacation Time
Sales Manager
General
Training and Education
Guidance and Availability
Hours
Compensation
Overtime Pay
Holidays Off
Health Insurance
Paid Sick Days
Personal Business
Probation Period
Vacation Time


Section 4
MANAGEMENT
Broker Availability
Cooperation
Disputes
Policy and Procedure Changes
Sexual Harassment Policy
The Final Word
Sample Independent Contractor Agreement


Section 5
YOUR STATE LICENSING LAWS